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Get support

This page shows you how to get support for Anthos Config Management.

Before contacting support

Before contacting support, you can try and resolve issues yourself. For troubleshooting tips, see the following articles:

Support options

Google Cloud offers a variety of support packages to accommodate your support needs.

Anthos customers

With Anthos licenses, all Google Cloud Support services include support for Anthos Config Management. If you have an existing Anthos license, you already have support for the Anthos Config Management components:

Config Controller customers

All Google Cloud Support services include support for Config Controller. Additionally, Google manages the lifecycle of the cluster that backs your Config Controller instance including upgrading the cluster and installing the latest Anthos Config Management version.

Policy Controller customers

All Google Cloud Support services include the support for Policy Controller. Support for the constraint template library and policy bundles is also included.

Open source customers

If you install open source products, such as Config Sync or Config Connector, on Google Kubernetes Engine (GKE) or elsewhere you get community support for following products:

What Google doesn't support

Google doesn't support the following issues:

Version support policy

Policy Controller and Config Sync version support policy

Google supports the current and previous two (n-2) minor versions of Policy Controller and Config Sync, which follows the Anthos Version Support Policy. The following table shows the supported versions of Policy Controller and Config Sync and the earliest end-of-life (EOL) date for a version:

Release version Release date Earliest EOL date
1.13 September 15, 2022 June 15, 2023
1.12 June 30, 2022 February 28, 2023
1.11 March 24, 2022 November 24, 2022

Unsupported Policy Controller and Config Sync versions

If you are on an unsupported version of Anthos Config Management, then you must upgrade to a supported version to receive support. For information on how to upgrade, see Upgrade Anthos Config Management.

The following table shows the unsupported versions of Anthos Config Management and their end-of-life (EOL) date:

Release version Release date EOL date
1.10 December 9, 2021 Unsupported (September 15, 2022)
1.9 September 23, 2021 Unsupported (June 30, 2022)
1.8 July 01, 2021 Unsupported (March 24, 2022)
1.7 April 05, 2021 Unsupported (December 9, 2021)
1.6 December 10, 2020 Unsupported (September 23, 2021)
1.5 September 24, 2020 Unsupported (July 01, 2021)
1.4 June 25, 2020 Unsupported (April 05, 2021)
1.3 March 24, 2020 Unsupported (December 10, 2020)
1.2 December 20, 2019 Unsupported (September 24, 2020)
1.1 September 19, 2019 Unsupported (June 25, 2020)
1.0 June 14, 2019 Unsupported (March 24, 2020)

Community resources

Ask a question on Stack Overflow

If you use kpt or Kustomize, you can use Stack Overflow tags to receive responses from the Stack Overflow community. This community includes Google engineers, who monitor the tag and offer unofficial support. You can use the following tags:

File bugs or feature requests

You can submit a product issue by using one of the following procedures:

  • Anthos Config Management issues and feature requests: Check for existing issues or open new issues.

  • Config Controller issues and feature requests: Check for existing issues or open new issues.

  • Policy Controller issues and feature requests: Check for existing issues or open new issues.

  • Config Sync issues and feature requests: Check for existing issues or open new issues in the public issue trackers For new issues, consider including a bug report by using the nomos bugreport command.

  • Config Connector issues and feature requests: Check for existing issues or open new issues in the public issue trackers.

  • Gatekeeper issues and feature requests: Check for existing issues or open new issues in the public issue trackers.

  • Documentation issues: On the documentation page, select Send feedback. This action opens a feedback form. The Anthos Config Management team reviews and takes action on your comments.

Billing questions

Use the following resources to get help with billing questions:

What's next