Get support
This page shows you how to get support for Anthos Config Management.
Before contacting support
Before contacting support, you can try and resolve issues yourself. For troubleshooting tips, see the following articles:
- Troubleshoot Policy Controller
- Troubleshoot Config Sync
- Troubleshoot Config Controller
- Troubleshoot Config Connector
Support options
Google Cloud offers a variety of support packages to accommodate your support needs.
Anthos customers
With Anthos licenses, all Google Cloud Support services include support for Anthos Config Management. If you have an existing Anthos license, you already have support for the Anthos Config Management components:
Config Controller customers
All Google Cloud Support services include support for Config Controller. Additionally, Google manages the lifecycle of the cluster that backs your Config Controller instance including upgrading the cluster and installing the latest Anthos Config Management version.
Policy Controller customers
All Google Cloud Support services include the support for Policy Controller. Support for the constraint template library and policy bundles is also included.
Open source customers
If you install open source products, such as Config Sync or Config Connector, on Google Kubernetes Engine (GKE) or elsewhere you get community support for following products:
What Google doesn't support
Google doesn't support the following issues:
- Issues with self-authored constraints and constraint templates.
- Issues with the customer owned YAML configurations.
Unsupported changes to Config Controller instances
Because Config Controller is a managed offering, you should not make changes to the Google Kubernetes Engine (GKE) cluster that backs your Config Controller instance. To ensure you can receive Google Cloud Support services, you should avoid the following:
- Deleting a Config Controller instance with the GKE API or associated Google Cloud CLI. If you want to delete a Config Controller instance, you should use gcloud anthos config controller delete.
- Registering a Config Controller instance to a fleet or enabling any fleet features.
- Changing the cluster settings of the Config Controller instance, for
example
projects.locations.clusters.update
. - Creating or deleting the nodepool of a Config Controller instance, for
example
projects.locations.clusters.nodePools.delete
.
Do not edit, update, or delete the following namespaces and resources contained within those namespaces:
cnrm-system
config-management-monitoring
config-management-system
(you can edit, update, or deleterootsync
andsecret
resources)configconnector-operator-system
gatekeeper-system
krmapihosting-monitoring
krmapihosting-system
kube-node-lease
kube-system
resource-group-system
Do not edit, update, or delete the following cluster-scoped APIs:
MutatingWebhookConfigurations
ValidatingWebhookConfigurations
Do not edit, update, or delete the following custom resources used by API groups:
*.cloud.google.com
gatekeeper.sh
gke.io
Recommended version
We recommend that you use Anthos Config Management version 1.15.3.
Version support policy
Policy Controller and Config Sync version support policy
Support for Policy Controller and Config Sync follows the Anthos Version Support Policy. Starting with Anthos version 1.14, Google supports each Anthos Config Management minor version for 12 months after the initial release of the minor version, or until the release of the third subsequent minor version, whichever is longer.
The following table shows the supported versions of Policy Controller and Config Sync and the earliest end-of-life (EOL) date for a version:
Release version | Release date | Earliest end of life date |
---|---|---|
1.16 | August 17, 2023 | August 17, 2024 |
1.15 | May 4, 2023 | May 4, 2024 |
1.14 | December 08, 2022 | December 08, 2023 |
Unsupported Policy Controller and Config Sync versions
If you are on an unsupported version of Anthos Config Management, then you must upgrade to a supported version to receive support. For information on how to upgrade, see Upgrade Anthos Config Management.
The following table shows the unsupported versions of Anthos Config Management and their end-of-life (EOL) date:
Release version | Release date | Earliest end of life date |
---|---|---|
1.13 | September 15, 2022 | Unsupported (August 17, 2023) |
1.12 | June 30, 2022 | Unsupported (May 4, 2023) |
1.11 | March 24, 2022 | Unsupported (December 08, 2022) |
1.10 | December 9, 2021 | Unsupported (September 15, 2022) |
1.9 | September 23, 2021 | Unsupported (June 30, 2022) |
1.8 | July 01, 2021 | Unsupported (March 24, 2022) |
1.7 | April 05, 2021 | Unsupported (December 9, 2021) |
1.6 | December 10, 2020 | Unsupported (September 23, 2021) |
1.5 | September 24, 2020 | Unsupported (July 01, 2021) |
1.4 | June 25, 2020 | Unsupported (April 05, 2021) |
1.3 | March 24, 2020 | Unsupported (December 10, 2020) |
1.2 | December 20, 2019 | Unsupported (September 24, 2020) |
1.1 | September 19, 2019 | Unsupported (June 25, 2020) |
1.0 | June 14, 2019 | Unsupported (March 24, 2020) |
Community resources
Ask a question on Stack Overflow
If you use kpt or Kustomize, you can use Stack Overflow tags to receive responses from the Stack Overflow community. This community includes Google engineers, who monitor the tag and offer unofficial support. You can use the following tags:
File bugs or feature requests
You can submit a product issue by using one of the following procedures:
Anthos Config Management issues and feature requests: Check for existing issues or open new issues.
Config Controller issues and feature requests: Check for existing issues or open new issues.
Policy Controller issues and feature requests: Check for existing issues or open new issues.
Config Sync issues and feature requests: Check for existing issues or open new issues in the public issue trackers For new issues, consider including a bug report by using the
nomos bugreport
command.Config Connector issues and feature requests: Check for existing issues or open new issues in the public issue trackers.
Gatekeeper issues and feature requests: Check for existing issues or open new issues in the public issue trackers.
Documentation issues: On the documentation page, select Send feedback. This action opens a feedback form. The Anthos Config Management team reviews and takes action on your comments.
Billing questions
Use the following resources to get help with billing questions:
- To learn more about billing, read the Google Cloud billing documentation.
- Resolve billing concerns by using the billing concerns troubleshooter.
- Request help with billing questions by using the billing support form.