Get support

This page shows you how to get support for Anthos Config Management.

Before contacting support

Before contacting support, you might like to try and resolve your issues yourself. For troubleshooting tips, see the following articles:

Support options

Google Cloud offers a variety of support packages to accommodate your support needs. For customers who have purchased Anthos licenses, all Google Cloud Support packages include support for Anthos Config Management. If you have an existing Anthos license, you already have support for Anthos Config Management. For existing generally-available products, such as GKE, Google Cloud Support offers first line support as usual. For more information, see the following support pages:

If you are contacting support regarding an issue with Config Sync, consider including a nomos bug report.

Version support policy

Policy Controller and Config Sync version support policy

Google supports the current and previous two (n-2) minor versions of Policy Controller and Config Sync, which follows the Anthos Version Support Policy. The following table shows the supported versions of Policy Controller and Config Sync:

Release version Release date
1.11 March 24, 2021
1.10 December 9, 2021
1.9 September 23, 2021

Any earlier version that is not listed in the table, isn't supported. If you are on an unsupported version of Anthos Config Management, then you must upgrade to a supported version to receive support. For information on how to upgrade, see Upgrade Anthos Config Management.

Config Controller version support policy

Google is responsible for upgrading your Config Controller instance, so it's always using a supported version.

Shared responsibility model

The following sections list the roles and responsibilities for both Google and the customer.

Policy Controller

Google's responsibilities

  • Google deals with issues involving the service that backs your Policy Controller installation and configuration through the Google Cloud console or the Google Cloud CLI.

Customer's responsibilities

Config Sync

Google's responsibilities

  • Google deals with issues involving the service that backs your Config Sync installation and configuration through the Google Cloud console or the Google Cloud CLI, as well as status viewing and monitoring of Config Sync.

Customer's responsibilities

  • The customer is responsible for resolving issues with their synced Git repository and errors in how they configured Config Sync.

Config Controller

Google's responsibilities

  • Google is responsible for running the cluster that backs your Config Controller instance and Google provides a tier 2 oncall to monitor this cluster.

  • Google deals with issues involving the configuration of the control plane, such as memory or code issues.

Customer's responsibilities

  • The customer is responsible for resolving issues with their synced Git repository and errors in how they configured Config Controller.

Billing questions

Use the following resources to get help with billing questions:

What's next