Getting support

Get a Google support package

Google Cloud offers different support packages to meet different needs, such as 24/7 coverage, phone support, and access to a technical support manager. For more information, see Google Cloud Support.

Get support from the community

Ask a question on Stack Overflow

Ask a question about AI Platform Deep Learning VM Image on Stack Overflow. Use the tag google-dl-platform for questions about Deep Learning VM. This tag not only receives responses from the Stack Overflow community, but also from Google engineers, who monitor the tag and offer unofficial support. We aim to answer all questions in reasonable time.

Discuss Deep Learning VM

You can visit the Google Cloud Slack community to discuss Deep Learning VM and other Google Cloud products. If you haven't already joined, use this form to sign up.

File bugs or feature requests

From the Deep Learning VM documentation, click "Send feedback" near the top right of the page. This will open a feedback form. Your comments will be reviewed by the Deep Learning VM team.

Frequently asked questions

How do I transfer files to my instance?

See Transferring Files to Instances in the Compute Engine documentation.

Why can't I create a GPU instance?

If you're trying to launch Deep Learning VM with an attached GPU, and see an error message similar to:

You've reach your limit of x GPUs...

You may need to request an increase to your GPU quota. Check the quotas page to ensure that you have enough GPUs available in your project. If GPUs are not listed on the quotas page or you require additional GPU quota, request a quota increase.

Specific GPU models are only available in certain zones; see the GPU models table for details.

If the error is similar to:

The zone x does not have enough resources available to fulfill the request.

Then there are no available GPUs in the selected zone. You can specify a different zone for your instance(s), or try again later.

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