Deliver AI-powered conversations with human agents using Agent Assist, part of Google Cloud’s Contact Center AI.
Recommend ready-to-send responses to customers
Provide answers to customer questions from a centralized knowledge base
Transcribe calls in real-time
Give your agents the ability to handle 28% more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently.
Improve customer satisfaction by 10% with consistent, high-quality responses and quicker training by learning from high-performing agents.
Reduce abandoned chats with 15% quicker response time using Smart Reply and fast answers to customer inquiries drawn from a central knowledge base.
Agent Assist recommends phrases used by high-performing agents to improve the quality and consistency of customer experience.
Agents are suggested knowledge base content to solve a customer’s issue, reducing customer wait time and providing more accurate information to customers.
Transcribe calls in real time for agents to reference during the call or for analysis after the call.