Tetap teratur dengan koleksi
Simpan dan kategorikan konten berdasarkan preferensi Anda.
Anda sedang melihat dokumentasi Apigee dan Apigee hybrid.
Lihat dokumentasi
Apigee Edge.
Permintaan pengelolaan pengguna portal ditujukan untuk membuat dan mengelola pengguna di Portal Dukungan.
Pengguna Portal Dukungan dapat membuat, melihat, dan memperbarui tiket Dukungan atau permintaan layanan menggunakan salah satu metode berikut:
Anda dapat mereset sandi menggunakan petunjuk berikut:
Buka Dukungan Apigee, lalu buka bagian Ajukan tiket dukungan.
Klik Ajukan tiket dukungan.
Klik Lupa Sandi? di halaman portal Dukungan Apigee.
Memperbarui kontak admin portal dukungan di portal dukungan
Tidak
Ajukan kasus dukungan kepada tim dukungan Google Cloud.
Permintaan pengelolaan pengguna konsol Google Cloud
Konsol Google Cloud memungkinkan pengguna Apigee dan hybrid membuat serta mengelola kasus. Untuk mengetahui informasi tentang berbagai peran pengguna dan mendapatkan kontrol akses ke konsol Google Cloud, lihat Kontrol akses dengan IAM.
Deskripsi permintaan layanan
Dapatkah saya melakukannya sendiri?
Bagaimana cara melakukan operasi ini?
Melakukan aktivasi (menambahkan) pengguna baru ke Konsol Google Cloud
[[["Mudah dipahami","easyToUnderstand","thumb-up"],["Memecahkan masalah saya","solvedMyProblem","thumb-up"],["Lainnya","otherUp","thumb-up"]],[["Sulit dipahami","hardToUnderstand","thumb-down"],["Informasi atau kode contoh salah","incorrectInformationOrSampleCode","thumb-down"],["Informasi/contoh yang saya butuhkan tidak ada","missingTheInformationSamplesINeed","thumb-down"],["Masalah terjemahan","translationIssue","thumb-down"],["Lainnya","otherDown","thumb-down"]],["Terakhir diperbarui pada 2025-09-11 UTC."],[[["\u003cp\u003eThis document outlines user management procedures for the Apigee Support portal and the Google Cloud console, covering both Apigee and Apigee hybrid users.\u003c/p\u003e\n"],["\u003cp\u003eUsers can independently onboard new users, remove existing users, and reset passwords in the Apigee Support portal, while updating the support portal admin contact requires filing a support case with Google Cloud support.\u003c/p\u003e\n"],["\u003cp\u003eUsers can add new users to and remove existing users from the Google Cloud console by managing the Customer Care IAM roles.\u003c/p\u003e\n"],["\u003cp\u003eThere are two methods of filing support cases: using the Apigee Support portal, or using the Google Cloud console.\u003c/p\u003e\n"]]],[],null,["# Portal user management requests\n\n*You're viewing **Apigee** and **Apigee hybrid** documentation.\nView [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/service-requests/portal-user-management-req) documentation.*\n\n\nPortal user management requests are meant for creating and managing users in the Support Portal.\nSupport Portal users can create, view, and update Support tickets or service requests using\none of the following methods:\n\n- If you file support cases via [Apigee Support portal](https://cloud.google.com/apigee/support/), then refer to [Apigee Support portal user management requests](#apigee)\n- If you file support cases via Google Cloud console, then refer to [Google Cloud console user management requests](#cloud).\n\n| **Note:** This applies to both Apigee and Apigee hybrid users.\n\nApigee Support portal user management requests\n----------------------------------------------\n\nGoogle Cloud console user management requests\n---------------------------------------------\n\n\nGoogle Cloud console allows Apigee and hybrid users to create and manage cases. For\ninformation about the various user roles and getting access control to Google Cloud console see\n[Access control with IAM](https://cloud.google.com/support/docs/access-control)."]]
