[[["わかりやすい","easyToUnderstand","thumb-up"],["問題の解決に役立った","solvedMyProblem","thumb-up"],["その他","otherUp","thumb-up"]],[["わかりにくい","hardToUnderstand","thumb-down"],["情報またはサンプルコードが不正確","incorrectInformationOrSampleCode","thumb-down"],["必要な情報 / サンプルがない","missingTheInformationSamplesINeed","thumb-down"],["翻訳に関する問題","translationIssue","thumb-down"],["その他","otherDown","thumb-down"]],["最終更新日 2025-09-04 UTC。"],[[["\u003cp\u003eThis document outlines service requests for Apigee and Apigee hybrid, which are non-incident related support tasks.\u003c/p\u003e\n"],["\u003cp\u003eMany service request tasks are self-serviceable in Apigee with proper permissions, while others require Google Cloud support.\u003c/p\u003e\n"],["\u003cp\u003eIn Apigee hybrid, all tasks are self-serviceable, excluding the initial entitlement request.\u003c/p\u003e\n"],["\u003cp\u003eService requests covered in this document include portal user management, entitlement requests, provisioning requests, stress/load/penetration test requests, and infrastructure capacity management.\u003c/p\u003e\n"]]],[],null,["# Introduction to service requests\n\n*You're viewing **Apigee** and **Apigee hybrid** documentation.\nView [Apigee Edge](https://docs.apigee.com/api-platform/troubleshoot/service-requests/service-requests) documentation.*\n\n\nService requests are a type of support requested by Apigee users for assistance required from\nApigee Support on non-incident related tasks. In Apigee, the non-incident related tasks include\ncreating or deleting organizations and environments, managing the capacity of the\ninfrastructure, managing portal users, configuring resources, etc.\n\n\nIn Apigee, many of these non-incident related tasks are self-serviceable. Apigee users\nshould be able to perform many of the tasks if they have the appropriate permissions. However,\nassistance may be required from Google Cloud support to perform certain tasks, which are not yet\nself-serviceable.\n\n\nIn Apigee hybrid, all tasks are self-serviceable, except for the initial entitlement request.\n\n\nThis document describes which service request tasks are self-serviceable in Apigee and hybrid,\nand how you can perform them, and which service request tasks require you to create a new\nsupport case with Google Cloud support.\n\n\nService requests are classified into the following categories based on the type of request: \n[Portal user management requests\nAdd users to or remove users from Support Portal.](/apigee/docs/support/service-requests/portal-user-management-req) \n[Entitlement requests\nGet the entitlement to create paid org.](/apigee/docs/support/service-requests/entitlement-req) \n[Provisioning requests\nCreate and delete organizations, environments, and environment groups. Expand/decommission regions.](/apigee/docs/support/service-requests/provisioning-req) \n[Stress/load/penetration test requests\nStress/load/penetration test requests.](/apigee/docs/support/service-requests/stress-load-req) \n[Infrastructure capacity management requests\nManage capacity requirements.](/apigee/docs/support/service-requests/capacity-management-req)"]]
